[Resolved] Idea Cellular — recharge not done but money deducted from bank account

[Resolved] Idea Cellular — recharge not done but money deducted from bank account

K Kameswari Tangirala

My idea mobile: [protected]. I made a recharge 499/- money deducted from my account but recharge balance not credited into my mobile. I have contacted customer care they have told that within 30 minutes issue will be solved. Its been more than 2 hours but the issue is not solved yet. Need an immediate response. Amount is deducted from my bank account but the recharge balance is not done. Was this information helpful? No (0) Yes (0)
Feb 11, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 11, 2020 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, kindly share the required screenshot of the bank statement reflecting particular transactions so that we can assist you further. Regards, Prajakta
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srikanthshaganti

Ported from Jio to Idea number activated im Idea 3 days back.. Now from 7pm no incoming, no out going, no network, unable connect idea customer care from other network.. Facing lot of issue. Someone reach me out on my alt number [protected]..

Idea Cellular Customer Care's response, Jan 13, 2020

Verified Support

Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta