[Resolved]  Idea Cellular — recharge on mobile : [protected], kerala

I had tried to recharge with full talk time rs. 200/- twice for mob ; [protected], kerala circle.
But the top-up has happened only once. Amount of rs. 200/- deduction has taken place twice (I. E. Rs. 400 has been deducted but only rs. 200 top-up has been done.).
The details of bank transactions is given below.
11-dec[protected]dec-2017) to transfer
Inb idea idea_recharge paymen lsbi[protected]igacngegc0 200.00
11-dec[protected]dec-2017) to transfer
Inb idea idea_recharge paymen lsbi[protected]igacngdzi7 200.00. Please take necessary action. S r chandran, [protected]
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Jan 27, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2017
Idea Cellular Customer Care's response
Dear Customer,
We are really sorry for the trouble caused, as checked in our system we can fetch only one recharge done on your number on 11/12/2017 08:40:3, we are unable to find any details about your second recharge, however if the money is deducted from your account than it will be credited in you bank account, please check for the same and contact your bank for further assistance.
Rgds,
Saransh
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