[Resolved] Idea Cellular — Recharge on Roaming

Suchit Kaimal

from Kolar, Karnataka

Address:	690512
Website:	idea

My connection from Kerala.I am now in Banglore. I recharged Rs.41 to get roaming facility.Today on 6/2/17 I recharged Rs.148 against an offer.I lost this money.I contacted customer care on 12345 some ladies not answering properly to my questions.Again I recharged 196 Rs that also lost.I can not activate any offer under roaming.Actually I do not know that under roaming I can not activate any offers.So I lost 344 Rs. There is no option to get back this money or can not charge to my phone.

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Mar 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Idea Cellular Customer Care's response Hi Suchit,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Naushad

Verified Support

Feb 08, 2017

Idea Cellular Customer Care's response Hi Suchit,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Paras

Verified Support

Feb 13, 2017

Idea Cellular Customer Care's response Hi Suchit,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi