[Resolved] Idea Cellular — recharge online

jismi yohannan

from Ernakulam, Kerala

Address:	Thiruvananthapuram, Kerala, 695581
Website:	Idea

I made a recharge today, on 16/11/2018, 5.48 pm to a number from idea website using my Credit card. I want to cancel the recharge since the number was wrong. I tried contacting customer care which was not of any help. If i go with recharge from retailer they have the option, but why is it not available for recharging from website . The reference number of recharge is[protected]. Cancel the recharge and credit the money

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Dec 30, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Lakshmi

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Comments

Aswin C

from Bengaluru, Karnataka

I had the same issue too ..what happened after that ?

Idea Cellular Customer Care's response, Nov 20, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi