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[Resolved]  Idea Cellular — recharge was not done

Phone/Mobile Number : [protected]
Sim Card Number: Jio

I paid the idea postpaid bill for recharging my idea phone number [protected] through upi. Money got deducted but recharge was not done.
Then, On same day one more time I paid the bill from idea cellular office.
Please refund my upi amount.

Contact- [protected], prashant tiwari

Details below:

Payment done on : 11st january 2019

From: prashant tiwari ([protected]@upi)
Issuer bank: sbi
recharge was not done
recharge was not done
recharge was not done
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Complaint marked as Resolved Mar 3, 2019

Complaint Status


[Jan 30, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response Jan 31, 2019 Dear Customer,

As per our recent communication, we've informed you that there is only one payment reflecting in your account for the mentioned amount. Hence, we request you to check with your respective bank or application used while payment as the debited amount usually gets credited back to the account within 7 working days. If still the issue persist, kindly share us the screenshot of complete bank statement from the date of payment till date to assist you further.

Regards,
Lakshmi
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I am a Qualifed Professional & I am a user of Idea since last many years. But now Idea service is worst. idea network is not reachable in most of the cases. Due to which, I loss my reputation in the face of my client.

Now, I am going to MNP from idea to other network. I also advice not to use Idea service.

Thanks & Regards
Ravi Singh Rawat
Idea Cellular Customer Care's response, Jan 31, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi

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    Idea Cellular
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    Customer satisfaction rating
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    Complaints
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    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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