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Idea Cellular

[Resolved]  Idea Cellular — recharged with 4g pack ,but getting kbps speed

Address:Pune, Maharashtra, 411038

I have port my sim from jio to idea and it converted successfully on 4th april 2018. Then i recharged with 199 pack 4g daily 1gb and some mins free calling. Name is 4g but getting less than 2g speed i. E 1.2kbps-maximum 10kbps. I have complained repeatedly, but they are giving valueless soln. I am facing same issue everywhere in pune. Plaese help me out.
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Jun 4, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've raised a complaint for your data service concern under reference number[protected] and you shall hear on the same by 27/04/2018.

Regards,
Lavina
Apr 30, 2018
Updated by manmaya12 I am still facing the same issue.No resolution.You are simply manipulating customers.Why you wasted my 199 rupees without giving service. Single page is not opening.Third class network, third class service.Shame on idea.### service.You know exactly the last date of the data pack, but don't know how to give GOOD SERVICE to your customers.
Verified Support
May 04, 2018
Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the complaint has been re-raised for your data service concern under reference number[protected] which is in progress and the same will be resolved by 05/05/2018.

Regards,
Lavina
Complaint comments 
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Comments

I have been charged Rs. 500 for so called Charges on Data Pack Pro-ration # which is illogical... I can use my data in whatever days I wish, why you have to charge this ?

And height is when my data limit was used my data services was stopped

Idea is cheater... Its high time now... Time to move to Jio
Reply
Idea Cellular Customer Care's response, Apr 26, 2018
Verified Support
Dear Customer,

Apology for the inconvenience caused. Kindly share your idea contact number in which you are facing billing issue so that we can assist you better.

Regards,
Neha

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