Idea Cellular — reckless, irresponsible staff and manager an

Address:

Ameerpet

Dear sir/madam,

I have been billed for above more than thousand rupees even there is no signal and i never touched the postpaid sim in this pandemic situation, when i was called someone from idea to pay the bill 50% and get remaining bill waive off and my sim gets activated but i paid the 50% and nothing happened and the cheater never lifted my calls. I went to a near by idea office which is in ameerpet, beside klm shopping mall, hyderbad.
1. When i asked to confirm that is any service or offer there like that to waive off 50% and can i believe these calls or not. The reckless reception about this, she disrespectfully and recklessly said you paid and it is showing in the system but we dont know to whom you paid,
2. I have deposit money 500 (300 for sim +200 money back) when i took the sim and asked for waive off from it for the remaining 50% payment.
Then her manager entered into picture and then she does not even followed the basic mask rules and came without mask but behaved very rude and immatured way when i was little opened my mask since my voice was not much clear to them then she rude said to wear mask properly but she does not even have any mask, and gave me answers like its your wish to believe them or not instead of telling when idea calls customers and what they ask and all and blaming franchise.
And she said with very arrogant voice to the reception to send me out
3. When i want to complaint on the fraud calls she showed me the front door and said go out and check on the door.

I was really disappointed and ashamed and felt like insulted and surprised how these guys got the job and serviving even in this pandemic situation and when a customer came to pay in the bad economic situations.
They felt like they are owners of the company and customers are slaves under them and customers just have to follow how they direct.

After i came to know about her name shailaja and her behaviour with customer is like that. But not sure who complained about but i really felt sad.