[Resolved]  Idea Cellular — recovering my phone number

Address:

Thiruvananthapuram, Kerala

My name is akshay j s. I am an idea customer. I am having a prepaid connection on the number [protected].in my homelocation i am not having a proper 4g coverage for my idea sim card. I already complaint on that for several times and not at all a single action for that is done. I came up with the condition of porting and your customer care executive came up with apology and routine sayings of "sorry sir, it will be cleared in one week". After all this i am fed up with this talk and i start to turn off the sim card in my second slot, because o[censored]nnecessary messages and calls even after the activation of dnd. I cannot do any recharge on this network due to the lack of network coverage. I am having whatsapp number in this ideanetwork number [protected]. Due to all your fault i cannot recharge and this company had discontinued my simcard even after existing my whatsapp account. Now it is not alloted to anyone else. I am worried, how can you allot this number to someone with an existing whatsapp account number. I went to many of your idea office and they are saying that the number cant be taken by them. You are dealing your customers in a very bad manner. I want to use my number again with my existing whatsapp account. I want my number back as postpaid prepaid or anyway at anycost. This mail is a preliminary stage. If you are not able to help me, you should let me know as soon as possible for further procedures.
Faithfully
Akshay j s