Idea Cellular — refund due to termination of the sim

I have requested refund due to Idea Cellular blocked my SIM and terminated the service. Here response. I have not received and ID related to claim nor contact where the reclamate.

To summarize
1: no refund provided
2: no reclamation point.

These are the main issues. Below reply from Idea Cellular


Greetings from Vodafone Idea!

I would like to summarize your concern related to reactivation of services.

I attempted to call on your mobile number xxxxx earlier today, however contact could not established.

Services on your Idea mobile no. xxxxx has been permanently disconnected under Visa Expiry with effect from xxxx 2020.

Further, I regret to inform you that we are unable to refund recharge amount as provision for the same is not available with us.