Idea Cellular — refund of deposit

cbvp

Address:

500044

Hi!!
I have a deposit payment on my mobile for idea for international roaming.
On approaching them for redund i was told that the deposit will be adjusted against future bills. However, when insisting on redund of deposit they say it takes 60 days for redund processing.
Want to understand why 60 days and will i be paid interest on teh deposit.

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Idea Cellular customer support has been notified about the posted complaint.

Aug 16, 2019

Updated by cbvp i would need the deposit to be redunded with interest from teh date of request.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

Sep 12, 2019

Updated by cbvp There is no action from idea cellular and i have registered a port out request. i need to escalate the same to consumer forum

Sep 12, 2019

Updated by cbvp Pls advise me the process to raise a complaint through consumer forum