[Resolved]  Idea Cellular — refund of security refund

I have shifted my idea mobile number [protected] from idea postpaid to idea prepaid. They told me that i will get my security refund within 3 months but it's now more than 1 year and still not received.
When i contact them they always say that you will receive in next 30 days but didn't received yet.
Now it is more than 1 year that i have not received yet.
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Oct 6, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we would like to inform you that, the security deposit/excess outstanding amount will be refunded to you within 30 days on your registered billing address.

Regards,
Prajakta
Complaint comments 

Comments

I removed the sim from my phone 2months back now its no response
Idea Cellular Customer Care's response, Aug 20, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
From 3days network is not comming in my idea sim and facing many problems all my transactions and communication is totally blocked .i request u to please see to this issue Asap. @idea urs faithful customer
Sudeep

Idea Cellular Customer Care's response, Aug 20, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Air may i help please
Incoming and outgoing call details provided her sir
Idea Cellular Customer Care's response, Aug 20, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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