[Resolved] Idea Cellular — Refunding my deducted amount | |||||
Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 58010 that Thank you for purchasing the Fortumo game.Enjoy and have fun [protected]@iappgame.com. Whenever I got this message, then every time Rs 20 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is [protected] .Idea customer care is saying again and again that I've bought the game. Thay are not providing the solution.They are not refunding my deducted amount. Was this information helpful? | |||||
Mar 20, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 14, 2017 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon. Regards, Naushad Verified Support Feb 15, 2017 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Tudor | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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