Idea Cellular — Reg: unnecessary charges to customer

Address:	New Delhi, Delhi, 110002
Website:	www.ideacellular.com

Respected Sir/ Madam,
i want to migrate my no.[protected] from postpaid to prepaid i have clear all the amount and i have 171 rs extra amount after that they will not convert my number and he charged 700 rs to me as new plan.
idea senior team is saying that this 700 rs ammount is not reflecting in my system bust when i go to idea store they says that 700 rs. is showing in your account.
i am confused who is right and he is wrong both are lying.
they always provide the false commitment to me and when i am talking with the customer care excutive they directly denied to talk with seniors this is the service of the idea.
please take the necessary action and i want my whole refund, call droping amount also becuase they are not following the TRAI rule.
as per the TRAI rule if the call drop from the service provider end they provide talk time.
idea did not provide any extra talk amount till now means that idea is 100 % correct network.

Regards
Keshav Kumar
[protected], [protected]