[Resolved] Idea Cellular — regarding 4g speed in hinjewadi, pune | |||
I have been experiencing very low speed internet at blue ridge, hinjewadi, pune. Inspite of several complaints done to the service provider they are not resolving the issue. The 4g speed that i see in my mobile at this location is 0.01 mbps. Is this even called a 4g? It's 2g. They are just cheating the customers. Trai should ask these service providers to pay fine and return customers money if quality of service is not met. I am fed up and with shame i keep on calling/complaining the idea customer care. Kindly help me to resolve this issue or tell me the process to take action against such providers. I have history of all the speed test done at this location. I might have submitted more than 100 speed test report in trai speed test app. Was this information helpful? | |||
Sep 13, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 11, 2018 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, please be informed that your concern has been raised under ref. no.[protected] which is expected to be closed by 17/08/18. Your patience & cooperation while we work on this, is much appreciated. Regards, Neha | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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But after reopening the ticket I received a different ticket number and the resolution time is again extended.
My actual resolution date was 17th of August and after reopening the ticket, resolution date is extended to 20th of August.
My question is, who had asked the agent to close the ticket without resolving the issue?
Why an extension of date when the same ticket is re-opened? Idea is just trying to fool the customer by closing the ticket and reporting it.
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.
Regards,
Prajakta