[Resolved] Idea Cellular — Regarding inapplicable postpaid bill

sireesha N

from Bengaluru, Karnataka

Address:	560100
Website:	www.ideacellular.com

You people provided me wrong plan which was not selected by me. After a lot of calls with your customer care people and from managerial people, you people checked my call records and agree that mistake was from your side. You people promise me that to wave off my last month bill to 0 as I suffered entire last month with the bloody plan which you given. Again someone called and said we will negotiate your bill amount 1000 and remaining you should pay. What type of a drama of changing words you are playing with a customer. I am very frustrated about your service. Get the immediate action on this issue on priority. I don't want to pay a single rupee for the wrong plan which you people activated on my number. Bloody network and bloody customer care people. I am not free to call continuously for you people even for the mistake from your side. Get solve this issue soon. It will be better for you people. Resolve and send acknowledgement.

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May 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Idea Cellular Customer Care's response Hi Sireesha,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Esther

Verified Support

Nov 18, 2016

Idea Cellular Customer Care's response Hi Sireesha,

As per your telecon with our customer service associate on 18th November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Maroof

Verified Support

Nov 29, 2016

Idea Cellular Customer Care's response Hi Sireesha,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

Dec 14, 2016

Updated by sireesha N How many days you people will prolong it?? No one picking and solving seriously. Is this the way you do service. Frustrated for picking idea service.

Dec 14, 2016

Updated by sireesha N I don't want to continue with idea network. Get this issue resolve immediately. You people created a lot of inconvinience to me. I have waited since 2months patiently. Don't expect anymore patience from me.

Dec 14, 2016

Updated by sireesha N How you guys marked as resolved without resolving this issue?

Dec 19, 2016

Updated by sireesha N I need update on this?????????????????????

Feb 07, 2017

Updated by sireesha N What was the solution provided? Managers of Idea cellular assured me to make my bill 0 because of wrong plan activation on my number. But out of 2000 bill I got 1000 wave off. I am not ready pay the rest amount for the mistake from your end. Instead of regret from Idea cellular I have received legal notice to my respective gmail account. It is not fair to do this kind of action. Hope this should be my message for asking you to take necessary action on this issue.

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Comments

Ideaharrassing

from Bengaluru, Karnataka

Am receiving harassing calls from [protected] and calling my family members and relatives regarding non payment of [protected], 628₹ and he's telling I have to pay 23000₹ in Delhi high court but I paid the bill 2 year back and am not using that number.. please check and do the needful ASAP

Idea Cellular Customer Care's response, Nov 17, 2016

Verified Support

Hi,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Paras

Idea Cellular Customer Care's response, Nov 18, 2016

Verified Support

Hi,

We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof