[Resolved] Idea Cellular — regarding migration of my postpaid connection to prepaid

Amit Tiwari

from Raipur, Chhattisgarh

Address:

492001

My self amit tiwari from raipur (Chhattisgarh state). I am using a postpaid connection of idea from last january 2017. Now i wish to migrate my postpaid connection to prepaid and for this i have paid my dues on 2nd of november 2017 on 12.30 am and then next day i visited my idea center at krystal orcade near shankar nagar, raipur and paid 140 rupees migration fee. Today on 11th of november 2017 i have received calls from customer care executive regarding this. They are saying your bill was undue that's why request was cancelled and bill was paid on 6th of november 2017, i replied how reference number was wrong of online transaction. This is your system fault that bill showing due till 6th of november they are not only arguing me but also insisting me to not migrate my connection. Really poor service of idea customer care as they have no sense how to talked with their clients. My idea postpaid connection is [protected], i am here attaching all my proofs regarding this issue.

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Jun 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that, we have received your payment and there is no any outstanding reflecting on your account. Also, your postpaid to prepaid migration is in progress you shall hear on the same till 16/Nov/2017 09:58:23 AM.

Regards,
Lakshmi.

Nov 21, 2017

Updated by Amit Tiwari Hello Sir / Madam,

My self Amit Tiwari, I have migrated my postpaid number [protected] second time after your response but after 5 days neither my previous sim nor current sim ( migrated) showing network . How much time it will take? You are saying there is no error but number is showing out of service.

Nov 25, 2017

Updated by Amit Tiwari Now problem is resolved.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

Glad to know that your concern has been resolved. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina