Idea Cellular — Regarding prepaid balance deduction

jitendra66prasad

from Jaipur, Rajasthan

Address:

Sri Ganganagar, Rajasthan

My mobile no is [protected]. idea is giving very unpleasant service to me being a prepaid customer. My prepaid balance has been deducted with 199 rupees (Rs. 50 for vas on07/06/15 at 19:52:18 +Rs. 50 for vas on 07/06/15 at 19:52:19 +Rs. 99 for vas on 07/06/15 at 20:07:42 ). When I call customer care services they are not responding me properly I asked them why balance is deducted they are saying that u have downloaded game but i never download any game. I requested to refund my balance at earliest as possible.

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Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for balance deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Nasimuddin Saifi

from New Delhi, Delhi

I've been using Idea almost 10 years ... But never faced an issue regarding balance deduction at the time.Yesterday 30 rupees around deducted in my idea prepaid account.Yesterday night i spoke to customer care of idea & he said that the balance is deduct by using internet by me but i have not used internet but they don't want to agree that this is error from their side. WOW!!! such a smart answer.Awaiting for the smart revert from the Idea Head's.

My mobile no is [protected]

Thanks,
Nasimuddin Saifi

DINESH KR MAHORE

from Gurgaon, Haryana

With reference to complaint no. 1-[protected]. I am inform you that on 10.12.2015 between 11 PM to 12 PM you have send a message to me and activated ICandy TV & Magic Box service without my consent and deduct my balance Rs. 145. I am requesting you to refund my balance immediately, my no. is ([protected]).