[Resolved]  Idea Cellular — Regarding refund of double payment

My wife's idea postpaid connection was registered for autopay in my HDFC account. I want to convert that postpaid connection into prepaid so I paid billing amount on 19 July 2016. But, due to some technical reason same amount INR 1, 466.50 was auto pay by my bank also.

I visited Idea care at Sant Eknath Rang Mandir, Osmanpura, Aurangabad, Maharashtra. Customer representative told me that, we will refund you by cheque.

After few days I again visited Idea care for refund update and that CSR told me that you need to wait for 60 days.

Till date, I did not receive any refund. Recently, Again I visit that Idea care. Now that CSR telling me that to send an email to idea customer care.


They also charge me additional some amount and refund amount is now less than INR 1, 466.50.

Actually, they don't have a track of my refund. Completely crap.

Initially, I had 8 idea postpaid connection and almost all converted to prepaid due to this third class service.

Last month I was planning to convert existing 2 postpaid connections into prepaid. After paying billing amount I visited Idea care and CSR told me that no prepaid card available now, wait for 4 to 5 days. I told him to take my request to convert and he told me that he can't.

They take almost one week to convert postpaid to prepaid. This is again BS and they charge rental for that processing period.

Idea communication is worst telecommunication service I ever found.

Vikas Gaikwad
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