[Resolved] Idea Cellular — regarding service

MKumar45

from Varanasi, Uttar Pradesh

Address:

Agra, Uttar Pradesh

Madam/Sir, I brought Idea Connection from more than 2 month I am facing many Problem. They deduct the amount from my Main account and says I clicked on the Paid link while Phone is inside the room and no body was inside the room. Many time I call the Customer Care tell Verify the detail even then he say Detail Not match. After That I send the 2 time message to 1900 for Porting the Number my balance is deducted but doesn't receives the Porting Code.
I am also not able to check by usage Properly for this Many time I call to the Customer Care First they say We cant register the Complaint. Then next time I call they say there system not working call us Properly.
Kindly Help me out so that I can change my connection without losing my Number.

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Mar 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We're unable to fetch any details from the given contact number. Hence, we request you to share us your Idea contact number for which you're facing the issue.

Regards,
Lavina

Jan 23, 2018

Updated by MKumar45 MY idea Number is [protected]. But Kindly call me at [protected].

Jan 23, 2018

Updated by MKumar45 Sorry MY idea Number is [protected]. But Kindly call me at [protected]

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret to inform you, that the number provided from your end isn't reflecting. Hence, we request you to share us your Idea contact number appropriately to assist you further.

Regards,
Lavina

Feb 07, 2018

Updated by MKumar45 Initially I was not receiving the Porting Code. But Now I am also not able to send message for Port at 1900. Message are sent to all other no except 1900, Message Centre is also confirm by Customer Care too. Balance is available to send message at 1900 too.

Feb 07, 2018

Updated by MKumar45 I called your customer care team regarding Code. They said you will receive the Porting Code this time. Yesterday I tried again . But shocking Now I am also not able to send message at 1900 too.

Feb 07, 2018

Updated by MKumar45 Applied for Port from my Idea Number [protected].

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret to inform you, that the provided Idea number from your end isn't reflecting. Hence, we request you to share us your Idea contact number appropriately to assist you further.

Regards,
Lavina

Feb 09, 2018

Updated by MKumar45 I am facing Problem on my both idea number [protected] & [protected]. I am also facing Network Problem also on both number. I register many complaint. But issue is not resolved yet.

Feb 09, 2018

Updated by MKumar45 And my Alternative number for contacting is [protected]