[Resolved] Idea Cellular — regarding the recharge mobile no.[protected] being double

Lokesh Khandal

from Indore, Madhya Pradesh

Address:

Jaipur, Rajasthan, 302012

Dear sir/madam

Double recharge on my idea number [protected] (Idea cellular order #[protected], time 07:12pm, amount 398) under this reference, i get the massage of recharege successful at 7:00pm, but fter some time i get another message at 7;22pm. Sorry! Your payment could not be processed this time. Please try again.

So (Sorry! Your payment could not be processed this time. Please try again.) seeing this massage i recharged again. (Idea cellular order #[protected], time 7:30pm, amount 398 & receive massage (Dear customer, thank you for making a recharge of rs. 398 on this mobile no. [protected]from idea cellular website)

After that i called on customer care you got from senior offer ashish. They did not respond me any satisfied and said if you have any message in it ten send it to our email
Id. That's why i'm encosing the sereenshot of the massage.

Onthe same recharge same time my first payment should be returned due to.

So plz refund my first payment refund

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As per our record, the recharges availed for the mentioned number has been credited successfully in your account along with their benefits. However, we would like to inform you, that once the recharge is credited in the account we'll be unable to reverse the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina