[Resolved] Idea Cellular — Related to extra charges waived off | |||||
Hi, I am raising a complaint today dated[protected] regarding my mobile no [protected] which is deactivated by you without any intimation as well as my credit limit on postpaid is rs. 600 only and without intimating in due course of time and credit limit, you raised the extra charges for my bill account no.[protected] due to 055315 vas no. Calling. Upon receiving my bill on date 02-oct-2016 extra amount on my bill. I. E.1638/- out of rs.1965.00 charged by you. This call is not made by my side. I request you to waived off these charges. Also, from few days my calling service were deactivated. Please waive off and activate my postpaid service. I need the solution on this as soon as possible please resolve this on high priority. Regards, Shivendra johari Alternate no. [protected] Was this information helpful? | |||||
Nov 4, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 03, 2016 Idea Cellular Customer Care's response Hi Shivendra, We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Yogesh Verified Support Oct 04, 2016 Idea Cellular Customer Care's response Hi Shivendra, As per your telecon with our customer service associate on 4th Oct 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||||
 2 Comments | |||||
Comments
How I can get PUK code ? Please note that i'm using nano sim so I don't have the IMEI number. Accidentally, I entered sim pin incorrect 3 times today (28th Sep) and now it's asking for PUK Code. Please Help !!
Idea Cellular Customer Care's response, Oct 4, 2016
Verified Support
Hi,
PUK details require validation of your details. Thus, we request you to write to our email desk at [email protected] for further assistance. You can also visit our website, www.ideacellular.com.
Regards,
Esther
PUK details require validation of your details. Thus, we request you to write to our email desk at [email protected] for further assistance. You can also visit our website, www.ideacellular.com.
Regards,
Esther
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We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.
Regards,
Esther