Idea Cellular — Repeatedly cheating of idea to postpaid customers

Address:

New Delhi, Delhi, 110092

In april 2 i talked with idea customer executive. He offered me a postpaid plan of 499 and told me there will be a discount of 300rupees for next 3 months. So including tax i have to pay 270-280. But in may they billed 582 rupees. On 18th may i complained about the discount but they have not registered any complain. On 22nd they barred my no. When i complained again they told me within 72 hours we will verify the conversation of2nd april. Again without resolving this problem they barred my no on 24th may. Then again i complained on 24th may so they told me to pay the total amount otherwise my no will remain in barring condition. So i paid the total amount and also they assured me to give me cash back of 300 rupees on 29th may and told me that by mistake their customer care executive assured the discount so from next month they can't avail that discount to me. Again on 29th they didn't give me that cash back so i complained on 5thmay about the same but they are telling that there is no such assurance given to me. Then finally due to frustration i started the process to switch to other operator but again idea customer executive asked me not to switch and they offered me a one time discount of 300 and activated a new plan of 499. They told me that in this new plan i will get discount of 150 for next 3 months on 9th june. Now in july again the bill was 832. Now they are telling that from 2nd june to 9th june i was billed 499 (According to previous plan) and from 9th june to 2nd july i was billed 399 (According to new plan). Every time idea customer care is cheating.