Idea Cellular — request for refund

Address:

Jammu, Jammu and Kashmir, 180002

I would like to bring it to your kind notice that owing to hassle free online recharge system, i opted for the same for my prepaid idea number, which is [protected] but unfortunately the amount instantly got deducted from my bank account whereas the recharge failed. Thus, i am asking for an early refund because if such things will happen over and again, it is highly doubtful and disappointing on your part to show "best offers" for a certain number and then failing the recharge. Kindly work on this flaw running in your system as your company's reputation is at stake. As a loyal customer, i am expecting you to resolve this issue at the earliest.

Details required are as follows:

Transaction reference no: jic[protected]
Transaction date:[protected], time: 19:41:44
Amount : 176 rupees

Thanks!