| Address: | Jaipur, Rajasthan, 302004 | | Website: | www.ideacellular.com |
Customer name :- abhineet udawat
Mobile number : [protected]
City : jaipur
The incident : - i raised a request for deactivation of 2g data pack on 19th december 2016 by sending and sms stop to 1925. Instantly i received a message stating that my request for data service activation will be processed shortly. Thereafter i did not receive any communication with idea. My billing period is 21st december to 20th jan 2017. Even after sending this request they charged the same in my invoice for the next month. On calling to the customer care executive, he informed me that the request is not processed. Now i had raised the request before my billing period and neither did i consume any data still they are saying that i have to pay these charges as the request was not processed. Processing of request is not a fault at my end but its their procedure to ensure that the requests are processed timely.
Resolution:- to remove the data pack charges of rs.175/- from my invoice for the month of january 2017.
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