Idea Cellular — request to return of mobile balance

soumalyaghosh

from Delhi, Delhi

Address:

Dehradun, Uttarakhand

Dear Sir, My mobile number is [protected] register in idea up-west. I have found that around Rs 52 balance of my mobile number suddenly reduce in the time between 10 p.m of 9th july 2015 to 9:30 10 th july. At that time I do approximate 3-4 short duration mobile call and internet usage also which are no at max 1-2 minute. At that moment I have use only use whatsapp and mail update just for 1-2 minute. Moreover, the pop up message every time shown the reduction of less than even Rs. 1.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the trouble with your prepaid balance. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 10th July 2015, we have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular