[Resolved]  Idea Cellular — restoration of suspended number

Address:Dehradun, Uttarakhand, 248001

Hi Idea,

This is priyadarshan singh negi from dehradun .

I was using 4 Postpaid Connection since so many years but earlier today my all postpaid no services is deactivated.
This is inform you that these 4 Postpaid no is use by my family members for a personal use.

1. [protected] - Self Individual use
2. [protected] - bro
3. [protected] - brother
4 .[protected] - mother

All four no have four different bills so how you deactivate my all no at atime without any information and reason

I want to know the particular reason why you deactivate my all postpaid numbers and customer care told me you are using this no for a tele marketing purpose but how its possible because these all no is using for a personal calling not a business.
This is my Request to activate my all 4 postpaid no asap

i give one Number to my friend for a urgent case but he is not told me this is using for tele marketing call. [protected] idea prepaid. So if you find this no is use for a tele marketing call. kindly Blocked This no permanently and i am sorry for that in near future i will not give our no to any friends and relative also.

So kindly look this matter in urgent case & plz activate my 4 postpaid no asap.
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Dec 26, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. As per our record, the mentioned numbers has been disconnected due to telemarketing/ commercial usage. Hence, we request you to send an E-mail on [protected]@trai.gov.in for further assistance on the same. 

Regards,
Lakshmi
Nov 24, 2018
Updated by priyadarshan singh negi
Ms.Laxmi

I was atleast send 12 mails to idea complain board and trai but no one can help me including you also.

Bt yesterday i was recd mail from idea appeal board and they understand my concern and mention to call or meet trai or zonal office within 30days.

So my question is Trai not responding my mail and i dont know how the procedure to Restoration my suspended no.

Kindly send me concern department or person name, email id..
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