[Resolved]  Idea Cellular — retaining of same mobile number

I lost my idea sim of kerela registration in mumbai. I contacted idea company retailer shop, malad west, mumbai. I was told that old number is retainable i just need to submit photo copy of aadhar card, i did necessary. Its been almost 20 days and issue is still pending. My all bank accounts are related to that number, kindly understand the gravity of the situation and resolve it.