[Resolved] Idea Cellular — Roaming pack is not working

arpitsingh5

from Bengaluru, Karnataka

Address:	500008
Website:	www.ideacellular.com

Dear Sir,
I have recharge of rupees 71 on 6th September 2016 for roaming after that incoming should be free at the time of roaming but it won't work anywhere in Bangalore my number is belongs to Andhra Pradesh. The customer care saying that if you are in idea friendly network then only this roaming pack will work, if your network is coming through, with some other network then it won't work. Here I have a question. I would like to know that anywhere in Bangalore why idea network is not there?

Please help me here they cut the money for each and every call I want back my money.

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Oct 21, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Tudor

Verified Support

Sep 16, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 15th September 2016, we wish to affirm that your concern has been acknowledged and a complaint for wrong charging has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Paras

Verified Support

Sep 20, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor