Idea Cellular — Rude behaviour by customer care executive-surendra, nampally, hyd

Address:

Hyderabad, Andhra Pradesh, 500001

My grand mother has recently ported to idea from docomo details of mobile no given below.

Mobile:[protected]
Customer: s vasuda rani
She has a balance of rs.200+ before porting to idea. Because she dont know how to get the details i have called your cystomer care in 15 mins back. Your employee named surendra from hyderabad, nampally branch has picked the call and he rather clarifying my doubts he spoke very rudely. Being a customer care executive how he can speak with a customer. He is also not transfering call to his next level tobreport this...
I need a revert on this else will post on trai portal also so ial media as i already recorded the call.

I rather suggest my friends to not to go for idea connection if i dont get proper reply.
Regards
Samba