[Resolved]  Idea Cellular — rude

Address:Indore, Madhya Pradesh
Website:ides

([protected] karan kumhare)
Idea provide me wrong information that my services are stooped which was activated but this was not done and my bill is very high i talk tomany times on customer care and they did not help with that. One most important thing that i only depend on my phone for my work but idea stop outgoing as well as incoming and way of talking of the customer representative and the superior are very rude. Now i will not be able to port my sim.
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Mar 12, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Jan 23, 2018
Updated by [email protected]
Kindly provide solution as my sim is not working.
Verified Support
Feb 09, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We've checked, your services for the mentioned number has been activated successfully from our end. Also, we would like to inform you that your previous bill amount has been carried forward in your current bill and the bill has been generated accordingly as per your plan rental, pack and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
Complaint comments 

Comments

Very bad service to idea much time amount deducted without any service active from my end & cheating to customer!! REFERENCE ID E[protected] & MY IDEA NO[protected] since i am follow up one months but there is no repose properly.
LEASE CALL ME IF YOU HAVE ANY QUERY [protected]
Idea Cellular Customer Care's response, Feb 9, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. We request you to provide us the screen shot or the complete details of the deducted amount to assist you further, as we're unable to fetch the details for the same as your mentioned number is inactive with us.

Regards,
Lavina
Dear sir,

I need all call received or missed during last five days for my number [protected]...it's really necessary and urgent...so pls do me favorites by dropping all details of last days on my email id - [protected]@gmail.com
Idea Cellular Customer Care's response, Feb 9, 2018
Verified Support
Dear Customer,

We regret to inform you, that we'll be unable to provide you the incoming and missed call details. As only chargeable transactions can be tracked by the operators. However, to get the outgoing call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send an SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If your e-mail id is not registered with us first register your e-mail id follow these steps i.e. send EMAILID<space> e-mail address to 12345. For example EMAILID<space>[email protected]. Also, we would like to inform you that you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina

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