[Resolved] Idea Cellular Service — Balance deducted without customer information | |||
Idea company activated service without customer reply .idea deducted customer balance many time without customer replying.its a bad manners . customer feel very bad .I call idea customer care but customer care officer blamed me, she told u activated service.i say I m not interested any service so why I active but she not shortout my complain .I m very stress Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 28, 2016 Idea Cellular Customer Care's response Hi, We regret the trouble with your prepaid balance. We'll check this and try to resolve asap. You can also call 198 from your Idea mobile for further assistance. Regards, Abhi Verified Support Oct 29, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 29th Oct 2016, we wish to affirm that your concern has been acknowledged and a request for deactivation of VAS service has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline. Regards, Yogesh Verified Support Nov 02, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Raj | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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