[Resolved] Idea Cellular — Service disruption | |||
Hi I applied for converting my postpaid connection to prepaid which was completed yesterday (Communication Id C1-[protected]). Since then the new sim is not working and cell displays "No Service" after putting in the new prepaid Sim. Idea customer care responded that it will take 72 hours to get your number reactive on prepaid means I wont be able to use this number for 3 days. Written couple of emails to customer care, but never got a response. (Email Reference Id E1-[protected], E1-[protected]) Dont understand why is this huge disruption of 72hrs just for postpaid to prepaid as MNP is done with just 2 hours of service disruption. Whereas there is no disruption if you convert from prepaid to postpaid. Such unethical practice I believe is done either to haress the customer or discourage them for going to prepaid services. Request Idea people to provide explaination (technical is fine as well) on such disruption and unnecessory haressment. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 13th Aug 2015, we wish to inform you that your request for postpaid to prepaid migration has been resolved and we would like to confirm that Idea mobile number has been successfully migrated to prepaid services. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 13th Aug 2015, we wish to inform you that your request for postpaid to prepaid migration has been resolved and we would like to confirm that Idea mobile number has been successfully migrated to prepaid services. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular