[Resolved] Idea Cellular — services are getting activated on its own

sjakhan

from Hyderabad, Telangana

Address:	500008
Website:	www.ideacellular.com

Mobile number : [protected] since[protected] services are getting activated on its own and my main balance is getting dedicated. When i contact costumer care to solve issue about money being dedicated from my idea account for service which i never activated customer representative claims i have activated the services. When i asked him to transfer my call to his superior which i am getting charged for calling customer care same again from my main balance of idea every minute he puts me on hold for period of time and disconnected my call with out any information given or any of idea supervisor spoken in which case i called again customer care guy tell's me no supervisor is available please call later. I called customer care on[protected]. Customer care number (12345).

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Jan 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by sjakhan What is more disturbing from this idea cellular company is it scam ? is it looting money from innocent Citizens of idea by activating services without knowledge of the individual users and claiming to user activated. it has again happen and yet no idea person have approached very disturbing and not acceptable at all.
sender number 54300 idea your request for fashion bunny activation could not be processed due to insufficient Balance. Dial *121# for recharge offer date[protected]
Thank you. we have received your request for service Fashion bunny and it is being processed. I have no idea what this service is for and yes idea company has taken my main balance. its fraud scam.
imagine how many innocent people money idea is taking by activating services. Crore's of scam will wait for few more day's if nobody contact from Idea will lodge Fraud charges' Against idea.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry, this is not what we want you to feel about us, As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. For further assistance kindly contact us on 12345 or 198.

Rgds,
Saransh

Dec 21, 2017

Updated by sjakhan Dear Saransh,

it is so unfortunate that i have faced this issue from idea. i have been using idea for couple of years. i have never faced this issue before speaking of fact i have not activated WAP either. i did recharge for internet pack 197 for 28days daily 1gb and why would i apply for music mania game mania which i can download from internet why would i knock idea door for it. kindly check your database who applied for this services because i did not applied for any service which i got charged.

regards
sjakhan

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Comments

17/11/1970

from Mumbai, Maharashtra

I convert my post paid no to pripaid on 26 nov 2017 and paid my all dues befor convertion but company make a bill for the said pripaid phone how it possible please explane me

sjakhan's [Complaint's author] reply, Dec 18, 2017

make sure you read all term's and service if there is any hidden charges to transfer your connection from postpaid to prepaid. if you found no hidden charges make sure you make copy of bill paid before converting your connection and the bill which they are charging you for prepaid connection try to communicate with idea idea if no one show's interest to help you out lodge a complain.

Idea Cellular Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer,
Sorry, this is not what we want you to feel about us, we request you to elaborate your exact concern facing for your connection so that we can assist you better. Please DM us your contact nos. & your alternate contact for further assistance.
Rgds,
Saransh