[Resolved] Idea Cellular — Services Disabled without informing & Wrong bill generated

pankajmaru2017

from Amli, Dadra and Nagar Haveli

Address:	Bhavnagar, Gujarat, 364001
Website:	www.ideacellular.com/customer-care/need-help/idea-office-locations#Gujarat

I am using IDEA postpaid connection.last month i activited CUG SERIVCE in my number and my fiance number, , , , after this someone in BHAVNAGAR GOGHA CIRCLE BRANCH member change my plan, i dont know abot this, but when i m going there, she was telling me sorry, but thats not my mistake, so why i shoud pay this bill, The bill generated this time includes the cost for the calls that are free according to my cug. The bill amount is around four times the bill i usually get.They are threatening me to pay the bill otherwise my number will be disconnected. Why should I pay four times the services I have used and that too because of their mistake? My Mobile number is [protected] & [protected] Please help me out if possible and teach these IDEA people a good lesson.

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Feb 15, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Jan 06, 2017

Idea Cellular Customer Care's response Hi Pankaj,

As per your telecon with our customer service associate on 6th Jan 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Abhi

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi Pankaj,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof