Idea Cellular Services — New sim card activation

Address:

Bangalore, Karnataka

Hello, To whom it may concern... This is to let you know that I have purchased a new prepaid sim card bearing connection no. [protected] from one of the idea stores in Bangalore located near South end circle upon submission of my authentic ID proof and an amount of INR 106/-. I was told by the executive that I would receive the sms regarding the intimation of the required tele verification within 24 hours. I feel it imperative to let you know that I've received this sms after 4 days. I installed the sim card in my mobile and discovered that there is no tower to call to 59059. I kept waiting for another 2 days but the situation remained unchanged. Finally I called [protected] from my alternative number and brought it to the notice of the company. The executive went ahead and asked me certain legitimate question regarding my address and type of document submitted, etc. and confirmed that the "TELE VERIFICATION IS NOW COMPLETED". I confirmed the same by asking the question twice and I was responded imperatively by the executive that "YES SIR ! THE VERIFICATION IS NOW COMPLETED AND YOUR SIM WILL BE ACTIVATED WITHIN 24 HRS." Please note that another three days had passed and the situation remained same. I again called the same number mentioned above yesterday from my alternative number and the executive this time said that the tele verification is not completed as per their system. This to me clearly indicates Either a lack in transparency/interest in inclination towards new potential customers OR a communication gap between employees across the organisation OR a casual approach towards customer service where executives failed to upload critical data to the CRM. Please be advised that I still do not have tower in to call to 59059. Please treat this as a proactive feedback without any indignation to your esteemed organisation. However I decline from my interest of becoming an idea customer any more. If desired - you can contact me at "[protected]@gmail.com". Best regards, Subhash Banerjee Contact - [protected]