Idea Cellular — Services to my no being disconnected for no reasons

Address:

Aurangabad, Maharashtra

Services to my mobile have been disconnected from past 6 days for no reasons. When contacted the customer care 12345, they said SIM issues so change the sim. I did it ( though even that was quite an harassing process ).

Even after the SIM Exchange the services didnt start. There was no proper response from the local office where i submitted the sim change request and so i was chasing the sales team guy who had helped me get the plan as i didnt knew any other source and 12345 is a totally helpless number atleast to my problem. He after a few calls from me says - "Sir this not a part of my job description. I am entertaining you because you are someone i know. You need to talk to the local office where you submitted the application or 12345. I did my best of escalating your complain to IT Team". He may be right that it is not a part of his job description but then as a customer when i am not getting a proper response from local office, I am bound to call the guy who sold me the stuff. Or he should atleast give me the contact details with whom i can talk about the problem. He says talk to local office who are busy fighting their system down with internet & electricity issues or 12345 who say your request is under process is all we can say. The manner of reply was very disappointing.

The reply i am getting from your IT Team is that unfortunately your number is stuck n the system for some unknown reasons & is not being released by the system ( or something of that sort ). This is something i really didnt understand. Is your system run by you people, or your system rules you people.

Even wrote about it to your [protected]@idea.adityabirla.com, but no response

Mobile staying out of service for 6 days in todays world is a big communication barrier.

I hope my issue will get resolved soon by your so called system.


Nikhil Loya