| Address: | Rajkot, Gujarat, 360001 |
Dear sir,
Sub : kyc detailed shared with paytm without my consent.
Reference : my cell no.[protected] of idea cellular ltd.
I am using cellular services of idea cellular ltd. On october, 30, 2017 at 4:00 pm i have visited an idea cellular authorised store m/s. Relish telecom, ground floor, maruti manor complex, opp. Land mark complex, ashtron chowk, rajkot for linkage of my adhar details as per government requirement.
While my turn, i handed my cell phone with my adhar card to mr. Akash (His name informed by him) at 4:10 pm on[protected] and requested him to do the needful for linking adhar card with my above referred cell no[protected] as per government requirement
At 4:20 pm on[protected] your authorised store official mr. Akash handed me back my cell confirming the completion of the required procedure of my adhar linkage with my cell no[protected].
At 4:20 pm on[protected] as i checked the received sms, i was very much shocked to learn that my complete confidential kyc detials along with my bio-metric finger prints are already shared with paytm with out my consent. Not only that he even did not care to informed me about sharing my kyc details to paytm.
I showed him all received sms from paytm and asked him how can he pass my confidential kyc details with bio-metric finger print to paytm with out my consent? He replied that he will request paytm to remove my kyc details and in 24 hours i will receive a confirmation sms for same. Which i have still not received.
As kyc details are very confidential i do not understand how any kyc details can be removed once it is submitted without consent of indian government. Even i do not understand how any one can share very confidential kyc information without consent of a person or without consent of indian government.
Here under i furnish complete details of 5 sms received from paytm along with my grievances for each sms. All 5 sms screen shots are attached herewith for your ready reference.
1) 4:11 pm on[protected] sms received as under :
"767579 is your paytm code. By providing this code to our agent, you agree
To become a full kyc customer of paytm payments bank and confirm your
Acceptance to the bank's terms and condition. There are no charges for this
Services"
My grievance:
I do not know any agent of paytm nor i have requested paytm for any account
For paytm payments bank on[protected]. As i am not aware of any thing
There is no question of accepting any type of bank's terms and condition.
2) 4:13 pm on[protected] received as under :
"please enter your paytm code 683265 on our agents mobile to proceed with
Your application for kyc free"
My grievance:
I am not aware of cell no of any paytm agents as i never know who the paytm
Agents is. Hence there is no question of sending above 683265 code to paytm
As i have never requested any type of services from paytm on[protected]
3) 4:14 pm on[protected] received as under :
"dear customer, you have agreed to the following t&cs : https://k.p-y.tm/r5"
My grievance:
There is no question of agreeing to any type of terms and conditions of paytm
As i have never requested for any services for paytm on[protected]
4) 4:15 pm on[protected] received as under :
"congrats! You are now a paytm kyc verified customer. Click http://m.p-
Y. Tm/vip to receive exclusive vip benefits worth rs. 220 #patmkaro"
My grievance:
There is no question of being a paytm kyc verified customer nor accepting
Any vip benefit of rs.220 as i have never requested paytm for same any
Time.
5) 4:15 pm on[protected] received as under :
"congrats your paytm kyc is verified and consent for bank account has been
Recorded. We would share bank account details shortly through another sms
#paytmkaro"
My grievance:
I have never requested paytm for any kyc verification nor given any consent
For any type of bank account any time.
Above all sms confirms that as idea cellular customer my confidential kyc details along with bio-metric finger prints have already been shared with out my consent to a third company, which in turns inform in it's terms and conditions that they can share this information to some others also.
Above all sms even confirms that your authorised store officials has become an authorised agents of paytm and earning by officially sharing idea cellular customers confidential kyc information along with bio-metric finger prints to a third company.
I would also like to know that is there any agreement between idea cellular ltd and paytm for sharing confidential kyc details of idea cellular customer to paytm with or without indian government consent.?
Is idea cellular aware of entire process and has allowed sharing confidential kyc details of idea cellular customer to paytm for financial benefits with or without indian government and customer consent.? If yes why so?
Even i request trai to please check that is there any agreement between idea cellular ltd and paytm for sharing confidential kyc details with or without indian government and customer consent.? Is idea cellular aware of entire process and has allowed its official for sharing confidential kyc details to paytm with or without indian government and customer consent.? If yes why so?
Is paytm authorised to receive very confidential kyc information along with bio-metric finger prints from any third party with or with out indian government and customer consent? If yes why so?.
This type of very confidential kyc information along with bio-metric finger prints data sharing to third party with or without indian government or customer consent may be misused by any unauthorised person for any unauthorised work which may be harmful for india and individual.
In future, if any type of proceeding arises, or any type of loss, damages what so ever may be caused to me, idea cellular will be responsible for all type of loss, damages whatsoever it may be caused to me. Any or all loss, damage what so ever it maybe has to be refunded with interest to me by idea cellular ltd.
Thanking you and anticipating your prompt action in this regard.
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