[Resolved] Idea Cellular — Sim activation (prepaid) | |||||
I am the customer of several years with your company with mobile no.[protected](Prepaid).My instrument was stolen/lost on 01.05.2016.On the same day i informed the same to your customer care centre located at near red tank, Vanasthalipuram, hyderabad and the said sim was blocked.On 02.05.2016 i visited personally and requested them to reactivate the same number on my new instrument.To my surprise, they told that said number registerd under different name and address that was done inadvertently, though, i submitted relavant documents at that time.Without verifying bonafides, they gave some vague reply that mistake may be rectified in my name under postpaid plan which is not suitable to my needs.It shows their irresponsible in entering customer particulars in your records and finally they want to shoot problems and inconvience and forcibly marketing products to customers without our choice. I request you to look into this problem and rectify the error commited by your staff and activate the same under prepaid as per old plan, otherwise i would like to ported out. K.Trinadh ( alternate number to contact. [protected]) Was this information helpful? | |||||
Sep 5, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 13, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||||
3 Comments | |||||
Comments
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
No response and stonedeaf though visited customer care with my documents submitted.Unless TRAI will take serious action agst these operators will not solve complaints.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular