Idea Cellular — Sim card blocked without intimation within 90 days of zero usage

Address:	Pune, Maharashtra, 411014
Website:	www.ideacellular.com

Dear Team, My Idea prepaid Number is: [protected] Name: Prashant Krushnat Patil Alternate Number: [protected]. I started using my Idea number from 2012 onwards & since then I have been regularly using & recharging my number. It was still deactivated on 15th Dec’15 without any prior intimation through voice call or SMS. I had called on Idea customer care helpline number where I spoke to CCE Sandip who had no knowledge at all & gave incorrect information. Then I spoke to one of the seniors "Pratiksha" who gave a different information stating that the number gets blocked after 45 days of non usage where as I had recharged my number in the month of Nov’15 & had also made calls in the month of Nov’15. She referred me to visit Idea store to get it activated, however at Idea's Kalyani Nagar, Pune, Maharashtra; store, executive said that it cannot be activated as it gets deactivated within 30 days of non usage. Since I was note getting correct information from anywhere, I, on my own did some research & found the attached TRAI press release stating that a number cannot be deactivated within 90 days of non usage. On the 14th Jan'16 I received a call from Idea informing that the number was deactivated in Aug'15. And did not have any other information. This is the type of working information I am getting from everyone from Idea & my number has still not been activated. After sending mail to Appellate authority (appellate.[protected]@idea.adityabirla.com), I did not receive any response. Suddenly on 10th Jan'16, I received a mail from "[protected]@idea.adityabirla.com" stating the following: "We would like to inform you that your number is permanently disconnected from our network due to post to pre migration with effect from 22 February 2012." Where as there was no such request sent by me. My number is still inactive & I am facing difficulties in contacting my family due to this. Please resolve the issue on priority.