[Resolved]  Idea Cellular — sim card has stopped working

My idea sim card has stopped working all of a sudden. When i switch on my phone, it says "sim card not activated". However, i have been using the same sim card for a long time now. I thought maybe it was because there was no balance. But when i tried to get a recharge, it displayed an error saying that it was not an idea number.

This was my primary number and it is very important to me that the sim works. Please help.
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Mar 3, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. We've checked, the services for the mentioned number has been inactive due to non-usage. Hence, we request you to visit to the nearest My Idea Store to check for the number availability. If the given number is available, we'll surely assist you with the same.

Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=delhi-ncr

Regards,
Lavina
 
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