[Resolved] Idea Cellular — Sim card issued on 27th april 2016 not activated till date 8th june 2016 | |||||
I teja raykar, living in dombivali mumbai use [protected] idea number since 5 years under my dad's (Resides in jafrbad gujrat) company user group. I lost my mobile so requested for another sim and submitted required documents on 23rd april 2016. Photos are submitted on 27th april and company id submitted by my dad on 19th may by himself in k. C. Jain nagar, maruti mandir, ratnagiri 415612. (This tooks a long bcoz he lives in gujrath and card is from ratnagiri maharashtra). Idea representative said sim will be activated in 3 to 4 days. After continuous follow up and escalating the situation idea gallery ratnagiri representative yogini said she misplaced the documents. The mr sambhaji deshmukh idea zonal representative said again mail him all documents and my complaint will be resolved by 6th june 2016 evening. Today on 8th june when i call him for status he again said he require authorised person and his attested documents again. I should call my father here in ratnagiri from jafrabad gujrat for there fault? I have lost all contacts and much of mental stree for this. Very poor service by idea cellular. They give false commitments and just keep on pointing out others. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 08, 2016 Idea Cellular Customer Care's response Dear Customer, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 09, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved. Thanks & Regards, Customer Care, Idea Cellular | |||||
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