| Address: Mumbai City, Maharashtra | | Website: www.ideacellular.com |
My idea sim got deactivated without any notification that the sim will get deactivated in 2-3 days and i have to make some recharge in the sim.
The sim got deactivated on 18th june and i have called and emailed customer care on 20th june asking how they can do this without any notification and is there any provision to re-activate it again as its just 2 days before the sim got deactivated.
As now-a-days, every online activities are linked to mobile number, so it is important to notify customers before deactivating their sim. If i would have been informed, i would recharge the sim. Every online account is linked to that number, so it became problem for me now.In case of any emergency where i would require to make some online banking transaction, i cannt do anything.
The company should either re-activate the sim, if the customer is coming to them within 10 days or should provide the same number to the customer. Was this information helpful? | 
We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular