[Resolved] Idea Cellular — sim validity

Swadhin5555

from Bhubaneshwar, Odisha

Address:

753012

Respected sir

My self swadhin i'm a user of idea & airtel circular. When i purchased the sim they said itslifetime tome validity.
Now they are stopping the incoming and outgoing. Even though i have balance.
Unhealthy business tactics by idea.
Please stop this harrasment. If i have balance why they are stopping my services.
What is the procedure to file a complaint in consumer court?

Regards
Growing odisha group member & planet of trick
Mobile number [protected]

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Apr 5, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your mentioned number is active with us. Also, as informed in case of non recharge after service validity, curtailed services (Only Incoming) will be available for grace period of 15 days, after which services will not be available till the time applicable recharge is done. To avoid any inconvenience, we recommend you to recharge your account regularly or you can recharge with any long service validity recharge options available on our website based on your usage.

Regards,
Prajakta