[Resolved] Idea Cellular — since i ported my mobile no in august 2017 to idea postpaid i have been charged from idea sms vas services which i never used

Sandeeppune

from Dhule, Maharashtra

Address:

411028

Since i ported my mobile no in august 2017 to idea postpaid i have been charged from ideacms vas services which i never used. My no [protected]. I complaint several times to customer care but the never resolved.
I have been constantly getting message that thank you for downloading animation from nazara you have been charged 100 which is a bug in idea postpaid.

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Jan 16, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Idea Cellular Customer Care's response Dear Customer,

Your concern is in progress under ref no C[protected]& you shall be updated on the same shortly.

Regards,
Hitesh

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Comments

Sandeeppune

from Dhule, Maharashtra

Dear Customer, We are unable to process the Service Request C[protected] as this benefit is not applicable for your number.
This is the response from idea.As usual they do not accept any wrong from there side.
They are illegally charging there are descrepencies in bills which they never accepted.
In October bill they charged 1921 in which actual bill was only around 900.

Idea Cellular Customer Care's response, Dec 24, 2017

Verified Support

Dear Customer,

Apology for the trouble caused. As we have raised concern for your billing dispute, concluded that due to VAS services activated through WAP after second consent, we are unable to pass the waiver for the same. Kindly get back to us for further assistance.

Regards,
Neha