Idea Cellular — Smart customer service or Irresponsible customer service??????

Address:

Mumbai City, Maharashtra

I was used Idea number [protected] for month with unlimited std plan from march 2014 and on 1st of August my outgoing automatically get disconnects without any prior information.I called customer care they asked me to visit Idea outlet. So i visited Idea Outlet where i bought the sim and plan. But i didn't get the proper reply for disconnection and solution for activation. So i asked to close my connection and return my deposit Rs.500 but the refused to do so. I came out saying i wont pay the bill till i get my money back and holded the last payment of Rs.1126.97 . Next month i got updated bill for Rs.1575.27. So i asked the reason for the extra charges and the explained the older trails via mail case ID: E1-[protected] september 8th. Their reply is nothing but i need to pay the said updated amount and i will get my money Rs.500 cheque to billing address. Without my fault why i need to pay extra.So i asked to adjust Rs.500 in the bill and send the remaining with reversal of the fine so i will close the account. But again and again the same response only i got and got the next month bill rs.1924.6. Even after i have given conformation to close my number of 15th September 2014 Case ID:E1-[protected]. Then i asked why again it is charged even after the conformation of disconnection.Again i got the answer nothing but i need to pay the said amount.Again on 10th October 2014 case ID: C1-[protected]. I send detailed mail about the all issues and reply given by support and again asked for the disconnection, but i never got a reply for this case ID and next updated bill of Rs.2119.43.And got a sms saying if i am not cleared the due legal action will be taken in 2 days. So went to the same outlet to close the account and stop the harassment from Idea. But surprisingly i came to know my account is still active. So asked to close the account and adjust Rs.500 Deposit in bill so i can pay remaining and close once it for all. But they cant do it only after closing the account the Rs.500 Cheque will send to my billing address. Sadly i have vacated my rented(billing) address as my agreement is ended. I asked the solution how will i get my money then but no conformation for the same. So again i didn't paid the payment and mailed again about the problem Case id:C1-[protected], but thier reply is just i need to pay the said payment and will get my cheque in the billing address(So how dump is me or the replier). Again i asked the same question elaborately finally i got the reply as i never asked for closing the account." Even i have mail trails and proof they are lying that i never did that" and the cheque will send to billing or any of the local address. How will i believe them???. So i tried to write to appellate.[protected]@idea.adityabirla.com, but mail rejected. So i am writing in the forum even i found same complaint from one of the user from kolkatta. If anybody responsible in IDEA cellular, kindly try to solve the issue. Now my Issues in short. 1)I want to pay extra than my first bill amount because the disconnection was did by IDEA which is not my fault. 2)Let me know the solution for getting my Rs.500 deposit back as i vacated the billing address. Awaiting your reply. Thanks and Regards T.Boopathy [protected]