[Resolved] Idea Cellular — Sms pack not activated

Shreejanhavi's Biggestfan

from Bhopal, Madhya Pradesh

Address:

Mumbai City, Maharashtra, 474001

I did a recharge from my mobile phone for rs.15 - 100 SMS .i received a message stating that the pack has been activated and so, of course even 15rs. was deducted from my balance. After done with the recharge, I sent 3 SMS, my balance being reduced by rs. 1 in each one. Again I proceeded with the same recharge, this time being online using internet banking, just to see the amount being reduced from account and benefits still not received.

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Apr 20, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Maroof

Verified Support

Mar 13, 2017

Idea Cellular Customer Care's response Hi,

We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof