[Resolved] Idea Cellular — sms/otp not received

GURdevsinghrai

Address:

VIKASPURI, 110018

Hello customer care team,

I am having issues receiving sms/otp on my mobile number [protected] until now. However i have recharged my phone as follows:
Feb[protected]rs validity 56days
Feb[protected]rs in main balance
Feb[protected]rs in main balance
Feb[protected]rs in secondary balance
Feb[protected]rs in secondary balance

Currently i am overseas this issue is a big concern for me to make urgent payments which is causing me further issue. I am trying to get assistance in relation to this issue from last 4days. I have recharged my phone number of time but still nothing has been received.

I believe i will get assistance from someone on this matter asap. As i have already advised causing me so many further issue. I am a regular idea customer really appreciate your services. Could someone please assist me with sms/otp asap that would be greatly appreciated.

Many thanks in advance.

Regards,
Gurdev singh.
[protected]

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Apr 1, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our record, we've informed you that your concern has been raised under[protected] is in progress and expected date for the complaint is 25/02/2020 & we will get back to you at the earliest.

Regards,
Prajakta