[Resolved]  Idea Cellular — south indian bank sbi credit card fraudulent transaction to idea cell-billdesk

Address:Ernakulam, Kerala, 682508

Yesterday evening (15-Feb-2018 6:32pm) I received a call from an unknown number([protected]). She told me that she is calling from SBI Credit Card Office and has called regarding bonus point claiming matter.
She stated that I was having bonus points for all the transactions I've made till date and I've not claimed it yet. Also added that this bonus points have been expired and she will recover this expired points for me, and for the same she had asked my card details. She told that I'll get an SMS about the payment credit after the call. But just after the call I was shocked to see the SMS. Instead of credit, a debit have been occured from my account. The message I received was,

"Rs.4, 876.00 was spent on your South Indian Bank SBI Card no. ending XX2281 at IDEA CELL-BILLDESK on 15 Feb 18. Remaining credit limit: Rs.4, 107.50."

I immediately called back in that number, but it was told that, "the number you are calling is not available".

I've lost Rs4876/-. The amount is transfered to IDEA CELL-BILLDESK. Please do the needful to refund the amount from them as early as possible
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Apr 2, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. We're requesting you to not to share or confirm any bank account details with anyone. Also, we suggest you to take the help of legal authorities and file the FIR for the concern.

Regards,
Lavina
Feb 18, 2018
Updated by Vivin MT
I've already taken up legally as well as with the bank.
Parellely as the payment is been transferred to you(idea cell), I request you to refund the transferred payment back to my account.
Verified Support
Mar 02, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We suggest you to keep the follow up of your case raised from your end. If any details required from our end, we will provide you the same with the help of our respective team. Also, we're requesting you to not to share or confirm any bank account details with anyone.

Regards,
Lavina
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