[Resolved] Idea Cellular — spam voicemail and wrongfully activation of cinema shots services

Mohammed Hassan009

from Gwalior, Madhya Pradesh

Address:

492001

1. I have been receiving a sms stating that i got voicemail from 58595 over my idea number. When i checked it there was nothing. Specially when i restart my phone it pops up.
2. I got a sms stating that i have activated some service called "cine shot" (Which i am very sure i have never activated). It deducted 35rs and later deducted 10rs more. Even after texting them to unsubscribe the service they did not responded and kept on my service activated.
When i called customer care service they where like " may be because of some reason that service was not unsubscribed. And i asked about voice mail i am receiving she is blaming my mobile and asked me to get my handset check.
Such a unprofessional answer and service.

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Jan 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you. We have also taken note of your feedback for further improvement of our services. Also we would like to inform you that due to VAS services activated through WAP, your balance got deducted. Kindly dial 155223 to deactivate the same.

Regards,
Neha