[Resolved]  Idea Cellular — Special offer benfit not credited

Address:500004
Website:www.ideacellular.com

Hi my mobile number is [protected], on 13 January I got a special offer on my login in website as well as In my idea app that is 1.2p/2s for 90 days but I got normal benefit for 28 days, I raised complaint on same day, very next day I got call from idea saying that no offer available for u and advised me to show that screen short at Idea store and raise complaint from idea store, so I went idea store and showed the offer screen short at idea store and raised the complaint from there, but I got response from there is no offer available on your number.This is very fraud I have clear proof and I submitted in idea store also still they are saying no such offer, you people cheated me and my 41 RS as wasted, they are not activating offer and not giving my money back.

Please do justice for me
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Feb 13, 2017
Complaint marked as Resolved 
Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2017
Idea Cellular Customer Care's response
Hi Santosh,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Vicky
Verified Support
Jan 25, 2017
Idea Cellular Customer Care's response
Hi Santosh,

We wish to affirm that your concern has been acknowledged and your complaint for recharge benefits not received has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Riya
Verified Support
Jan 26, 2017
Idea Cellular Customer Care's response
Hi Santosh,

As per your telecon with our customer service associate on 25th Jan 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad
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